Complaints and procedures.

It’s important to us that as a club we are approachable by both children and parents alike, and hopefully most, if not all, matters can be resolved quickly through respectful communication by both parties before or after a coaching session. We all hope that complaints won’t arise, but it’s important to have procedures in place in case they do – ours are below.

If there is something you want to talk about confidentially please contact Sam Morrison directly using the email sam.morrison@aardman.com or phone 07891 171236. We promise that the matter will be treated confidentially where possible, respectfully always, and seriously no matter what the concern.

From the club’s point of view, we have a legal and moral obligation to report anything that might be perceived as abuse to either the FA County Welfare Officer or, if necessary, the police. Similarly, if parents persistently break the Code of Conduct this will also be reported, and they will be asked to leave the club.

 

OFFICIAL COMPLAINT PROCEDURE:

If you feel that you have suffered discrimination or that a club Rule, Policy or Code of Conduct has been breached, the following should guide you with regards to the next step(s) :

HOW TO SUBMIT A COMPLAINT TO THE CLUB? 

1.         Submit to the Club Welfare Officer in first instance (if appropriate) – If however the concern relates to a technical aspect, then submit it to the appropriate age group coach.

2.         Otherwise, direct your complaint in writing to Brunel Bantams Football Club Secretary, Chairperson or Executive Committee.

WHAT SHOULD YOUR LETTER/REPORT CONTAIN? 

1.         What took place, when, and where

2.         Any witnesses & their names

3.         Names of others who may have been treated similarly

4.         If any previous complaints have been made – detail when, where and who was the complaint made to

5.         Your preference for a solution to the matter

WHAT SHOULD HAPPEN NEXT? 

1.         In the first instance, the Club Welfare Officer or the age group coach or the Executive Committee/an Executive Committee member will endeavour to resolve the matter informally (if possible) unless the issue is deemed to be so serious that the matter needs to proceed to 2 below immediately.

2. If informal resolution does not work or is inappropriate or if you wish to escalate matters to the next level, Brunel Field Football Club’s Executive Committee will carry out an investigation; appoint a panel for any hearings that are requested; and will implement appropriate steps depending on the outcome of the panel hearing.

3.         Executive Committee’s powers: The following possible outcomes can be considered:

Verbal Warning

Written Warning

Order to undertake further training/attend FA courses

Exclusion from X number of matches and/or training sessions

Exclusion from training sessions

Removal from team/squad for remainder of season

Formal decline on any application to re-register with the club for future seasons

3. Rights of Appeal:

•           If you are aggrieved by the decision of the club, the club should communicate to you your right of appeal (usually to the Area Football Association)

•           Any request made for an Appeal Hearing should be made either to Brunel Field Football Club Secretary or Chairperson within 7 days of the Complaint/Disciplinary decision.

•           An Appeal Hearing should be convened if possible within 21 days of the request for an Appeal being submitted

OTHER

If a complaint relates to a member of the Club’s Executive Committee, then there is a right to report the complaint directly to the Area Football Association.  The Area Football Association may also decide that a punishment is required following a report from a referee/participant.

PLEASE NOTE: In order for the club to carry out its investigation effectively it may be necessary to place an individual under suspension. This is not however an assumption of guilt. 

 IF YOU ARE UNCLEAR ABOUT ANY OF THE ABOVE, PLEASE CONTACT THE AREA FOOTBALL ASSOCIATION AND/OR CONSULT THE FA RULES & REGULATIONS.

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